The Insight SFI Research Centre for Data Analytics at NUI Galway has joined forces with US-headquartered Avaya, a global leader in solutions to enhance and simplify communications and collaboration, in a new collaborative research programme to develop and test the next generation of Artificial Intelligence (AI ).

The research programme will explore the development and deployment of new types of machine learning AI that is expected to deliver more advanced automation and data mining in contact center applications. The joint research can help Avaya implement smarter and faster AI capabilities in its communications and collaboration solutions, to deliver exceptional customer experiences and improve operational efficiency.

Professor Mathieu d’Aquin, Site Director for Insight NUI Galway and Principal Investigator on the project, said hundreds of millions of people around the world are consumers of ever-improving AI, developed in the hope of making their experiences better while simultaneously improving business efficiency.

“Essentially the research we will conduct and systems we will test, thanks to the partnership with Avaya, is all part of making those improvements,” he added.

Read the full story in the Galway Advertiser